DataTools Status

All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational

CA+ Operational

Express Capture Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 16, 2021

No incidents reported today.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

Scheduled Maintenance of Kleber & CA+ Servers – 30th September 2021

Completed - Please note that the maintenance work on the DataTools Kleber and Correct Address+ servers that was released on September 30th has had no issue and no interruptions during the Yellow phase.

The services have returned to normal monitoring which is green alert status.

Should you have any questions - please contact Support on (02) 9687 4666.
Oct 5, 08:42 AEDT

Update - We are continuing to verify the maintenance items.
Oct 5, 08:40 AEDT

Verifying - Please note that the maintenance work on the DataTools Kleber and Correct Address+ servers that was scheduled on September 30th from 05:00am to 06:00am AEST has been successfully completed.

There was a minor intermittent issue for some customers using the deprecated TLS 1.0 and1.1. where one of the previous servers took longer to decommission.

There were no other interruptions during the update (Red phase) so we are currently in the Yellow phase of monitoring for the next 24 hours.
Oct 1, 10:34 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 05:02 AEST

Scheduled - The Kleber and CA+ PRODUCTION servers are scheduled for maintenance on Thursday Sep 30th, 2021, from 05.00am to 06:00am AEST.

This maintenance work is to update data on these servers.

We expect no interruption or downtime to the service during the update.

A New SSL Certificate will be included with this update along with the removal of TLS 1.0 & 1.1

REMINDER - To ensure continued access to the Kleber & CA + web services, users should update their web service integrations to use TLS version 1.2 only.

PLEASE NOTE: The DEV servers are available now for testing purposes. Happy testing!

Should you have any questions - please contact Support on (02) 9687 4666.
Sep 23, 20:18 AEST

Oct 4, 2021

No incidents reported.

Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.