Update - We would like to inform you that our development team has successfully deployed a workaround fix. The solution has been tested and is functioning as expected.
We will continue to monitor the situation and will provide further update once we receive additional information from our third-party supplier.
Thank you for your patience and understanding.
Feb 13, 2025 - 16:34 AEDT
Update - We have yet to receive an update from our supplier regarding the resolution for this issue. However, our technical team at DataTools is actively working on implementing a workaround. We will provide an update once the workaround has been successfully deployed.
Thank you for your patience and understanding.
Feb 12, 2025 - 13:20 AEDT
Update - We have contacted our third-party supplier and are currently awaiting their feedback. The issue remains under investigation.
Also, please be advised that scheduled system maintenance is planned by the Supplier from Saturday, 15 February 2025 11:00pm to Sunday, 16 February 2025 08:00am (AEDT). During this time, access to ABN and Superfund Lookup services and web services will be temporarily unavailable.
We appreciate your patience and understanding. Should you require any assistance, please do not hesitate to contact our Support team.
Feb 11, 2025 - 14:07 AEDT
Update - We would like to inform you that our supplier is still investigating the issue. We are in continuous contact with their team and are actively monitoring the issue.
We will promptly update you as soon as we receive any further information.
Thank you again for your patience and understanding.
Feb 10, 2025 - 10:26 AEDT
Update - Our supplier has informed us of an ongoing issue with the ABN/SF Lookup web services, which is currently under investigation by their Technical Team.
Additionally, please be advised that scheduled system maintenance is planned from Saturday, 8th February 2025, 8:00 PM to Sunday, 9th February 2025, 10:00 AM (AEST). During this period, the ABN refresh service will be unavailable, and users may experience delays in the appearance of ABNs on the Lookup services.
We sincerely apologise for any inconvenience this may cause. Should you require any assistance, please do not hesitate to contact our Support team.
Thank you for your understanding.
Feb 07, 2025 - 09:35 AEDT
Update - We have followed up with the supplier, and they are still investigating the issue on their end. We will provide updates as soon as further information becomes available.
Should you have any questions or require assistance, please feel free to contact our Support team.
Feb 06, 2025 - 10:04 AEDT
Investigating - We would like to inform you about an intermittent issue impacting the Kleber AU ABR validation service. When using the DataTools.Capture.BusinessName.Search.AuAbr.SearchBusinessName, an error message - 'The request was aborted: Could not create SSL/TLS secure channel' is being returned. Only this method is affected. The issue has been escalated as a high priority with our supplier for investigation and we will provide an update as soon as we hear back from them.
We apologise for any inconvenience this may cause. In the meantime, please don’t hesitate to reach out to our Support team if you have any questions or need assistance.
Feb 05, 2025 - 15:36 AEDT