All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational
CA+ Operational
Express Capture Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Australia Post have advised they are performing a major Software and Operating System upgrade on their Core Database platform.

Access to their Analytics & API services along with Reporting applications will be disrupted during this period. For their Greenplum Software Update it will be on Fri 29 May 14:00 till Sun 31 May 17:00 AEST.

They do not expect any regular batch processes to be affected by this outage. However, this will possibly affect the DataTools.Enhance.Person.NationalChangeOfAddress.AusPost.Append method.

Should you have any issues, please let our Support team know on (02) 9687 4666 or support@datatools.com.au.
Posted on May 26, 12:44 AEST
Australia Post have advised they are performing a major Software and Operating System upgrade on their Core Database platform on 4 Jun 2020.

Access to their Analytics & API services along with Reporting applications will be disrupted during this period. For their Operating System Upgrade it will be from 20:00-22:00 AEST.

They do not expect any regular batch processes to be affected by this outage. However, this will possibly affect the DataTools.Enhance.Person.NationalChangeOfAddress.AusPost.Append method.

Should you have any issues, please let our Support team know on (02) 9687 4666 or support@datatools.com.au.
Posted on May 26, 12:47 AEST
Past Incidents
May 27, 2020

No incidents reported today.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:00 AEST
Scheduled - Australia Post have advised that they are performing an Operating System upgrade on their NCOA 2.0 application servers – the portal and API service on 22 May 2020.

Access to these services will be disrupted during the window 20:00-22:00 AEST.

They do not expect any regular batch processes to be affected by this outage. However, this will possibly affect the DataTools.Enhance.Person.NationalChangeOfAddress.AusPost.Append method.

Should you have any issues, please let our Support team know on (02) 9687 4666 or support@datatools.com.au.
May 19, 14:22 AEST
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.