DataTools Status

All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational

CA+ Operational

Express Capture Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 24, 2025

No incidents reported today.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

No incidents reported.

Jan 21, 2025

Predictive IntPca, CaPaf & UkPaf Search and Retrieve methods are returning an error.

Resolved - After careful monitoring, this incident has been fully resolved. If you are still experiencing any issues, please contact Support at +61 2 9687 4666.
Jan 21, 14:13 AEDT

Monitoring - Good morning, the supplier has advised that this has now been fixed. We will monitor for the next few hours, but all calls to the Predictive IntPca, CaPaf & UkPaf Search and Retrieve methods should be returning normal responses. Should you still be experiencing any issues - please let us know on support@datatools.com.au or on (02) 9687 4666.
Jan 21, 10:58 AEDT

Investigating - We have received a report from a user that they are having issues accessing Predictive Search and Retrieve UkPaf method and it is returning an error- Kleber API Error: Your Account is either out of credit or insufficient, credit to service this request. While the error says you have no credit its not related to your account credit.

We are currently investigating this with the supplier with urgency and will provide updates accordingly.

Only the following methods are affected:

DataTools.Capture.Address.Predictive.CaPaf.RetrieveAddress
DataTools.Capture.Address.Predictive.CaPaf.SearchAddress
DataTools.Capture.Address.Predictive.IntPca.RetrieveAddress
DataTools.Capture.Address.Predictive.IntPca.SearchAddress
DataTools.Capture.Address.Predictive.UkPaf.RetrieveAddress
DataTools.Capture.Address.Predictive.UkPaf.SearchAddress

Please note - All other methods on Kleber and CA+ are working as normal.
Jan 20, 10:41 AEDT

Jan 20, 2025

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.