All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational
CA+ Operational
Express Capture Operational
Kleber Batch Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 13, 2025

No incidents reported today.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Status Update: Infrastructure Upgrade - No Impact to Kleber APIs
Resolved - The scheduled infrastructure upgrade yesterday, Thursday, 30th October from 7:00 a.m. to 8:00 a.m. AEDT has been successfully completed.

There was no disruption to services, and everything is operating as expected. This upgrade supports our ongoing efforts to improve performance, reliability, and overall service quality.

If you experience any issues, please contact our support team at support@datatools.com.au.

Thank you for your continued trust in DataTools.
Oct 31, 14:50 AEDT
Identified - Dear Customer,

We'd like to inform you that we’re making improvements to our infrastructure to enhance the reliability and performance of our services on Thursday, 30th of October, between 7:00 a.m. to 8:00 a.m. AEDT.

There will be no changes to how you access our services, and we do not expect any disruption during this process. Our team will be closely monitoring the upgrade to ensure everything runs smoothly.

This upgrade is part of our ongoing commitment to provide you with a fast, secure, and dependable experience.

If you experience any issues or disruptions, please reach out to our support team at support@datatools.com.au. Thank you for your continued trust in DataTools.

Best regards,
The DataTools Team
Oct 29, 18:48 AEDT
Oct 30, 2025
NZBN API Outage
Resolved - Our data provider has advised that the service has now been fully restored, following earlier intermittent issues affecting some APIs. Access to the PPSR API and website was restored at midday, and our provider will continue to monitor performance.

If you have any questions or need assistance, please contact Support.
Oct 30, 13:47 AEDT
Investigating - The data provider of the DataTools.Capture.BusinessName.Search.Nzbr.SearchBusinessName method has advised that all their APIs at api.business.govt.nz have been unavailable since 4:00am 30 October 2025 (NZDT) due to a global incident with their cloud platform provider.

Recovery is in progress, and some API calls are intermittently successful, though may experience slow performance. They expect that full restoration may not be completed until midday.

PLEASE NOTE time listed above is LOCAL New Zealand time. AND only the above Kleber method will be affected.

They apologise for any inconvenience caused and will keep you updated as more information becomes available.

Should you have any questions about this or need assistance, please contact DataTools Support on (02) 9687 4666 or support@datatools.com.au.
Oct 30, 08:59 AEDT
← Incident History Powered by Atlassian Statuspage