Completed -
We are pleased to confirm that scheduled maintenance on the DataTools Kleber and Correct Address+ servers has been completed successfully. No issues or interruptions were observed during the Yellow Phase, and all services have now returned to normal operation under standard monitoring (Green status).
Regarding the Landline Phone Number Validation method, our supplier has resolved the issue, and no further incidents have been reported. We will provide an additional update should any further information become available from the supplier.
If you have any questions or require assistance, please contact our Support team.
Thank you for your continued trust and support.
Jul 18, 14:19 AEST
Update -
Please note that the maintenance work on the DataTools Kleber and Correct Address+ servers that was scheduled from 06:00am to 07:00am AEST has been successfully completed.
There were no interruptions during the update (Red phase), so we are currently in the Yellow phase of monitoring for the next 24 hours.
Should you have any questions - please contact Support on (02) 9687 4666.
Jul 17, 15:01 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:00 AEST
Update -
We’re still waiting on a confirmed root cause from our supplier and are following up closely. As soon as we have more information, we’ll send a detailed update.
In the meantime, if you run into any issues, please reach out to our Support team.
Thanks again for your patience and understanding.
Jul 16, 10:08 AEST
Update -
We are currently awaiting confirmation of the root cause from our supplier. Once this information is available, we will provide a detailed update.
In the meantime, if you encounter any issues, please reach out to our Support team.
We appreciate your patience and understanding.
Jul 15, 17:29 AEST
Update -
We have identified that the issue affecting the Landline Phone Number Validation method has been resolved. We are currently awaiting final confirmation from our supplier to close this incident.
In the meantime, if you experience any further issues, please don’t hesitate to contact our Support team.
Thank you for your continued patience and understanding.
Jul 14, 10:27 AEST
Scheduled -
The Kleber and CA+ PRODUCTION servers are scheduled for maintenance on Friday 18th July 2025, from 06:00am to 07:00am AEST.
This maintenance work is to update data on the servers. We expect no interruption or downtime to the service during the update.
PLEASE NOTE: The DEV servers are available now for testing purposes. However, we're currently experiencing an issue with the Landline Phone Number Validation Method from our supplier's end. We'll keep you updated on the progress.
Happy testing!
Should you have any questions - please contact Support on (02) 9687 4666.
Jul 11, 23:24 AEST
