DataTools Status

All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational

CA+ Operational

Express Capture Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 5, 2024

No incidents reported today.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

Scheduled Maintenance of Kleber & CA+ Servers - 25th September 2024

Completed - Please note that the maintenance work on the DataTools Kleber and Correct Address+ servers that was released on Wednesday 25th September 2024 has been completed with no issues and no interruptions during the Yellow phase.

The services have returned to normal monitoring which is green alert status.
Sep 26, 10:15 AEST

Update - Please note that the maintenance work on the DataTools Kleber and Correct Address+ servers that was scheduled from 05:00am to 06:00am AEST has been successfully completed.

During the update, there was a period when both the old and new server instances were running simultaneously.

While this transition is usually very brief, in this case, it lasted long enough to cause an issue where the temporary "RecordId" returned from a 'Search' call (old instance) did not match a record in a subsequent 'Retrieve' call (new instance).

This issue was resolved once the changeover was complete.

Although this hasn’t caused problems during previous update deployments, some transactions during this transition experienced failed 'Retrieve' calls.

We are investigating ways to mitigate this risk in the future.

We are now in the Yellow phase of monitoring for the next 24 hours.

Should you have any questions - please contact Support on (02) 9687 4666.
Sep 25, 12:50 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:00 AEST

Scheduled - The Kleber and CA+ PRODUCTION servers are scheduled for maintenance Wednesday 25th September 2024, from 05.00am to 06:00am AEST.

This maintenance work is to update data on the servers. We expect no interruption or downtime to the service during the update.

A new SSL certificate will be included with this update but there are no changes to SSL/TLS options currently used on the server.

PLEASE NOTE: The DEV servers are available now for testing purposes.

Happy testing!

Should you have any questions - please contact Support on (02) 9687 4666.
Sep 18, 11:57 AEST

Sep 25, 2024

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.