All Systems Operational
About This Site
Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.
Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.
If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.
Kleber
Operational
CA+
Operational
Express Capture
Operational
Kleber Batch
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Notice Oct 23, 2025 06:00-07:00 AEDT
The Kleber and CA+ Production servers are scheduled for maintenance on Thursday, 23rd October 2025, from 06:00am to 07:00am AEDT.
As part of this update, we are implementing an enhancement to the address retrieval process for Korean addresses in the DataTools.Capture.Address.Predictive.IntPca.RetrieveAddress method.
This enhancement addresses scenarios where two address formats may be returned for Korea:
- The old plot-based format, and
- The new premise-based format
To ensure consistency and prevent issues when saving addresses, the system will now automatically select the new premise-based format as the default result.
This update has been released to the DevUAT server now for testing and will be deployed to production during the scheduled window. We do not expect any interruption or downtime to the service during this maintenance period.
Please note: Some customers have previously experienced issues when retrieving Korean address details, particularly when dual results were returned. If your integration expects a single address entry, this enhancement should help resolve those inconsistencies. If you have any questions, please contact Support team on (02) 9687 4666.
Posted on Oct 16, 2025 - 10:53 AEDT
As part of this update, we are implementing an enhancement to the address retrieval process for Korean addresses in the DataTools.Capture.Address.Predictive.IntPca.RetrieveAddress method.
This enhancement addresses scenarios where two address formats may be returned for Korea:
- The old plot-based format, and
- The new premise-based format
To ensure consistency and prevent issues when saving addresses, the system will now automatically select the new premise-based format as the default result.
This update has been released to the DevUAT server now for testing and will be deployed to production during the scheduled window. We do not expect any interruption or downtime to the service during this maintenance period.
Please note: Some customers have previously experienced issues when retrieving Korean address details, particularly when dual results were returned. If your integration expects a single address entry, this enhancement should help resolve those inconsistencies. If you have any questions, please contact Support team on (02) 9687 4666.
Posted on Oct 16, 2025 - 10:53 AEDT