DataTools Status

All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational

CA+ Operational

Express Capture Operational

Kleber Batch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 22, 2025

No incidents reported today.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

Kleber Issue Resolved

Resolved - After close monitoring, we’re pleased to confirm that the incident is now fully resolved.

Thank you for your understanding and patience.

If you experience any further issues, please don’t hesitate to contact our Support team at +61 2 9687 4666.
Dec 18, 15:33 AEDT

Monitoring - An interim update has been successfully released to address the recent “Invalid RequestKey” errors on LIVE Kleber services. We are currently in the monitoring phase for the next 24 hours.

Should you have any questions - please contact Support on (02) 9687 4666.
Dec 17, 17:52 AEDT

Investigating - We have identified an issue in our LIVE Kleber services where some customers received an error message stating “Invalid RequestKey.” Based on our records, this occurred on:

Monday, 8th December between 12:07 PM – 2:17 PM and 10:25 PM – 11:03 PM
Monday, 15th December between 10:01 AM – 11:48 AM
Tuesday, 16th December between 1:03 PM – 2:00 PM

Our team is actively working on a resolution, and an interim update will be released shortly to mitigate the impact.

We appreciate your patience and will provide further updates as soon as possible.
Dec 17, 12:48 AEDT

Dec 17, 2025

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

Scheduled Maintenance Completed

Completed - Please note that the maintenance work on the DataTools Kleber, Kleber Batch and Correct Address+ servers has been completed with no issues and no interruptions during the Yellow phase. The services have returned to normal monitoring which is green alert status.

If you have any questions or require assistance, please contact our Support team.
Dec 12, 11:20 AEDT

Update - Please note that the maintenance work on the DataTools Kleber, Kleber Batch and Correct Address+ servers that was scheduled from 06:00am to 07:00am AEDT has been successfully completed.

There were no interruptions during the update (Red phase), so we are currently in the Yellow phase of monitoring for the next 24 hours.

Should you have any questions - please contact Support on (02) 9687 4666.
Dec 11, 16:42 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 AEDT

Scheduled - The Kleber, Kleber Batch and CA+ PRODUCTION servers are scheduled for maintenance on Thursday 11th December 2025, from 06:00am to 07:00am AEST.

This maintenance work is to update data on the servers. We expect no interruption or downtime to the service during the update.

PLEASE NOTE: The DEV servers are available now for testing purposes.

Happy testing!

Should you have any questions - please contact Support on (02) 9687 4666.
Dec 4, 10:16 AEDT

Dec 11, 2025

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

Kleber Server Issue detected

Resolved - Thank you for your understanding and patience while we worked on this issue.

We are pleased to confirm that the incident is now fully resolved. We identified that some of our server processes had become corrupted. The affected instances have been terminated, and a fresh set of instances has been launched.

If you experience any further issues, please don’t hesitate to contact our Support team at +61 2 9687 4666.
Dec 8, 12:38 AEDT

Investigating - We have detected an issue on the Kleber Servers. Our team is urgently investigating. We will update you shortly.
Dec 8, 12:15 AEDT