All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational
CA+ Operational
Express Capture Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance of Kleber & CA+ Servers - 9th April 2025 Apr 9, 2025 06:00-07:00 AEST

The Kleber and CA+ PRODUCTION servers are scheduled for maintenance on Wednesday 9th April 2025, from 06:00am to 07:00am AEST.

This maintenance work is to update data on the servers. We expect no interruption or downtime to the service during the update.

PLEASE NOTE: The DEV servers are available now for testing purposes.

Happy testing!

Should you have any questions - please contact Support on (02) 9687 4666.
Posted on Apr 02, 2025 - 15:27 AEDT
Apr 4, 2025
ABN Lookup Planned System Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 4, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:00 AEDT
Scheduled - We have been informed by the ABN Lookup provider (business.gov.au) that they will be conducting planned system maintenance on their ABN and Super Fund website and web services on Thursday, 3rd April 2025, from 8:00 PM to 12:00 AM AEDT.

During this time, access to ABN and Super Fund Lookup services will be temporarily unavailable.

This maintenance will only impact the following Kleber method:
DataTools.Capture.BusinessName.Search.AuAbr.SearchBusinessName

If you have any questions, please contact DataTools Support at (02) 9687 4666.
Apr 2, 13:17 AEDT
Apr 3, 2025
Apr 2, 2025
Kleber Mobile Phone Number Validation Service
Resolved - The supplier has confirmed that they have resolved the issue.

While the supplier was addressing the issue, our Development team implemented an alternative solution to ensure the correct status is returned. As a result, you should not notice any changes, as the method is working as expected.

No further issues have been reported, and we thank you for your patience.

If you encounter any further issues, please feel free to contact our Support team.
Apr 2, 10:04 AEDT
Update - Our supplier has identified that a high percentage of Telstra numbers were incorrectly returning a "Calls Barred" response, which typically indicates "No Teleservice Provisioned" for other operators. However, upon further analysis, these numbers were confirmed to be active.

While our supplier works on resolving the issue, our Development team has implemented an alternative solution to ensure the correct status is returned for Telstra numbers. The fix has been tested and is functioning as expected.

We will continue to monitor the situation. If you have any questions, please contact our Support team at (02) 9687 4666.
Mar 6, 15:55 AEDT
Update - We have not yet received an update from our supplier regarding the resolution of this issue. However, our Technical team at DataTools are actively working on implementing a workaround. We will provide an update once the workaround has been successfully deployed.

Thank you for your patience and understanding.
Mar 5, 15:57 AEDT
Update - Our supplier is actively investigating this issue as a high priority.

We will continue to monitor the situation and provide updates as soon as more information becomes available.

Thank you for your patience and understanding.
Mar 4, 09:24 AEDT
Investigating - We would like to inform you of an issue affecting the Kleber mobile phone number validation service. At present, validation results are returning Status Code 10: "This number is not able to receive calls or SMS messages." This status is typically associated with data SIMs.

Our team has escalated the matter to our supplier for urgent investigation. We will provide further updates as soon as more information becomes available.

If you have any questions or require assistance, please contact our support team at (02) 9687 4666 or support@datatools.com.au.

We appreciate your patience and apologise for any inconvenience caused.
Mar 3, 15:10 AEDT
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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