Update - Our supplier has identified that a high percentage of Telstra numbers were incorrectly returning a "Calls Barred" response, which typically indicates "No Teleservice Provisioned" for other operators. However, upon further analysis, these numbers were confirmed to be active.
While our supplier works on resolving the issue, our Development team has implemented an alternative solution to ensure the correct status is returned for Telstra numbers. The fix has been tested and is functioning as expected.
We will continue to monitor the situation. If you have any questions, please contact our Support team at (02) 9687 4666.
Mar 06, 2025 - 15:55 AEDT
While our supplier works on resolving the issue, our Development team has implemented an alternative solution to ensure the correct status is returned for Telstra numbers. The fix has been tested and is functioning as expected.
We will continue to monitor the situation. If you have any questions, please contact our Support team at (02) 9687 4666.
Mar 06, 2025 - 15:55 AEDT
Update - We have not yet received an update from our supplier regarding the resolution of this issue. However, our Technical team at DataTools are actively working on implementing a workaround. We will provide an update once the workaround has been successfully deployed.
Thank you for your patience and understanding.
Mar 05, 2025 - 15:57 AEDT
Thank you for your patience and understanding.
Mar 05, 2025 - 15:57 AEDT
Update - Our supplier is actively investigating this issue as a high priority.
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Mar 04, 2025 - 09:24 AEDT
We will continue to monitor the situation and provide updates as soon as more information becomes available.
Thank you for your patience and understanding.
Mar 04, 2025 - 09:24 AEDT
Investigating - We would like to inform you of an issue affecting the Kleber mobile phone number validation service. At present, validation results are returning Status Code 10: "This number is not able to receive calls or SMS messages." This status is typically associated with data SIMs.
Our team has escalated the matter to our supplier for urgent investigation. We will provide further updates as soon as more information becomes available.
If you have any questions or require assistance, please contact our support team at (02) 9687 4666 or support@datatools.com.au.
We appreciate your patience and apologise for any inconvenience caused.
Mar 03, 2025 - 15:10 AEDT
Our team has escalated the matter to our supplier for urgent investigation. We will provide further updates as soon as more information becomes available.
If you have any questions or require assistance, please contact our support team at (02) 9687 4666 or support@datatools.com.au.
We appreciate your patience and apologise for any inconvenience caused.
Mar 03, 2025 - 15:10 AEDT
About This Site
Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.
Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.
If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.
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