DataTools Status

All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational

CA+ Operational

Express Capture Operational

Kleber Batch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 29, 2025

No incidents reported today.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

Kleber Issue Resolved

Resolved - After close monitoring, we’re pleased to confirm that the incident is now fully resolved.

Thank you for your understanding and patience.

If you experience any further issues, please don’t hesitate to contact our Support team at +61 2 9687 4666.
Dec 18, 15:33 AEDT

Monitoring - An interim update has been successfully released to address the recent “Invalid RequestKey” errors on LIVE Kleber services. We are currently in the monitoring phase for the next 24 hours.

Should you have any questions - please contact Support on (02) 9687 4666.
Dec 17, 17:52 AEDT

Investigating - We have identified an issue in our LIVE Kleber services where some customers received an error message stating “Invalid RequestKey.” Based on our records, this occurred on:

Monday, 8th December between 12:07 PM – 2:17 PM and 10:25 PM – 11:03 PM
Monday, 15th December between 10:01 AM – 11:48 AM
Tuesday, 16th December between 1:03 PM – 2:00 PM

Our team is actively working on a resolution, and an interim update will be released shortly to mitigate the impact.

We appreciate your patience and will provide further updates as soon as possible.
Dec 17, 12:48 AEDT

Dec 17, 2025

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.