DataTools Status

All Systems Operational

About This Site

Welcome to the DataTools status page. This page provides independently monitored real time information on Kleber, Correct Address+ and Express Capture services.

Should you have any issues or questions about these services please contact our Client Service team on +61 2 9687 4666 or support@datatools.com.au during 9am-5pm Mon-Fri on Sydney working days.

If your issue occurs outside of these hours and is critical - please contact us via emergency@datatools.com.au. Non-critical issues to this emergency email will incur a charge. All non critical issues should go via the normal support contacts above.

Kleber Operational

CA+ Operational

Express Capture Operational

Kleber Batch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 27, 2026

Planned Maintenance Notification – ABN Lookup (business.gov.au)

Completed - The scheduled maintenance has been completed.
Feb 27, 00:59 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 21:00 AEDT

Scheduled - We have been advised by the ABN Lookup provider, business.gov.au, that planned system maintenance will be conducted on the ABN and Super Fund Lookup website and associated web services on Thursday, 26 February, from 9:00 PM to 12:59 AM AEDT.

During this maintenance window, users of the ABN Lookup and Super Fund Lookup website and web services may experience performance degradation.

Please note that this maintenance will only impact the following Kleber method:
DataTools.Capture.BusinessName.Search.AuAbr.SearchBusinessName

If you have any questions or require assistance, please contact DataTools Support on (02) 9687 4666.
Feb 24, 11:52 AEDT

Feb 26, 2026

Feb 25, 2026

Kleber Issue Detected

Resolved - The incident impacting LIVE Kleber services has now been fully resolved.

Our investigation determined that some of our server processes became corrupted, resulting in request timeout errors for some customers. The affected instances were terminated and replaced with a new set of healthy instances, restoring normal service operation.

We are continuing to monitor the environment to ensure ongoing stability.

If you experience any further issues or require assistance, please contact DataTools Support on +61 2 9687 4666.
Feb 25, 09:36 AEDT

Investigating - We have identified an issue affecting our LIVE Kleber services, where some customers experienced request timeout errors.

Based on our monitoring, the incident occurred on Tuesday, 24 February between 10:15 PM and 10:35 PM AEDT.

Our team is actively investigating the matter and working to determine the root cause. Further updates will be provided as they become available.
Feb 25, 09:30 AEDT

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

Scheduled Maintenance Completed – Kleber Servers

Completed - Please note that the maintenance work on the DataTools Kleber servers has been successfully completed, with no issues identified and no interruptions experienced during the Yellow monitoring phase.

All services have now returned to standard monitoring and are operating under Green alert status.

If you have any questions or require further assistance, please contact our Support team.
Feb 20, 13:26 AEDT

Update - The scheduled maintenance for the Kleber servers, conducted between 06:00am and 07:00am AEDT, has been successfully completed.

There were no interruptions during the update (Red phase). We have now transitioned to the Yellow phase, during which the environment will be monitored closely over the next 24 hours.

If you have any questions or require further assistance, please contact our Support team on (02) 9687 4666.
Feb 19, 10:19 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:00 AEDT

Scheduled - The Kleber servers are scheduled for an interim release update on Thursday next week from 06:00am to 07:00am AEDT.

This release includes application performance enhancements, general stability improvements, and operating system patch updates. No service interruption or downtime is expected during this maintenance window.

Please note: The DEV environment has already been updated and is available for testing.
In addition, the Production servers were updated yesterday with the latest SSL configuration changes to ensure continued alignment with current security standards.
Feb 12, 10:53 AEDT

Feb 19, 2026

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.